Practical help for everyday business work

New website builds qualify for a $245 discount on the first year of a hosting & care plan. Hosting & care is charged separately from the website build.

• The first-year discount applies to one hosting & care plan purchased with your new website build.
• Your selected plan and renewal price are confirmed in your quote or order form.

You can upgrade during your plan year by paying the difference between the standard annual plan prices, pro-rated for the time remaining. Downgrades take effect at renewal.

• We confirm the upgrade cost and any changes to your remaining inclusions before you decide.

• Hosting & care plans are optional. If you prefer to manage your website elsewhere, we can hand over the website code, any applicable database, and documentation.
• Deployment to your own hosting, migration, and hosting configuration are quoted separately at $90 an hour and approved before work begins.
• Monthly billing is available on Essentials only, after the first year. Ask us for details.
• Domains, mailboxes, and add-ons are billed yearly.
• Your plan includes one standard .com.au domain registered in your name. Other extensions or non-standard domains are priced separately. We will help you check the registration requirements.
• Hosting servers are currently located in Singapore.
• Weekly backups are the baseline for standard, low-change websites. Websites that store frequent new content, orders, or bookings may need a more frequent backup arrangement, agreed separately.
• Security updates are prioritised promptly, with appropriate checks. Maintenance and security work do not wait until your next health report.
• The monthly security scan is a baseline automated scan of your public website. It is not a comprehensive security audit or a guarantee against malware or attacks.
• Plus includes two business reviews a year, and Partner includes four. These are conversations about what is working, what could be easier, and any questions you have, with a short action list. One of those reviews each year also includes a website check-in; it is not an additional meeting.

Your plan includes small updates to keep your website current, such as changing text, photos, opening hours, prices, or links. Each change credit generally covers around 15 minutes of work, and you can group several small edits into one request. We take a practical approach to minor requests. If something needs more time or falls outside your plan, we will explain the options and agree on any extra cost before starting.

• Essentials includes 4 change credits a year, Plus includes 12, and Partner includes 24. Your annual allowance is available from the start of your plan year.
• As a guide, a request taking up to 15 minutes uses one credit, and a request taking up to 30 minutes uses two. We confirm the credits needed before starting and use reasonable discretion for minor edits.
• Publishing a blog post or other content you supply uses your change credits.
• Your change allowance is available throughout your plan year and refreshes at renewal. Unused credits do not normally carry over, but please talk to us if you have an update underway as your renewal approaches.
• New pages or sections, redesigns, new features, integrations, and other larger requests are discussed and quoted separately.
• Extra small changes are normally $22.50 per credit. Where your plan's member rate applies, we confirm the price before starting.
• Outages, security fixes, restoring from backup, SSL or domain problems, and anything we broke do not use your change credits.

• Product catalogues and online selling can be included in your website quote. We agree on the number of products and the setup before starting.
• A standalone product catalogue without checkout is available from $150 extra, unless already included in your agreed build scope.
• Simple Sell (up to 10 items): $250. Uses Stripe Payment Links or Shopify Buy Buttons on your site.
• Online Shop (up to 20 products): from $800. A Shopify store, or Buy Buttons across a larger catalogue.
• Digital products or courses: from $600. Stripe for a simple download or booking, or a hosted platform for a full course.
• You open and own the Stripe or Shopify account and pay its fees directly. Payments go through your account; Newen does not hold customer funds.
• Refunds, chargebacks, tax, and delivery are your responsibility. Custom Stripe or Shopify integrations are quoted separately.

• A request-an-appointment form is included in every build. Customers can suggest a preferred date and time, but it does not show live availability or confirm a booking.
• Booking Setup (one business account, up to 5 services, up to 3 staff calendars): $250.
• More staff, additional services, deposits, or packages are discussed and quoted separately.
• You own the booking account and pay its subscription, SMS, and card fees directly.

• Business email: $36 per mailbox per year, 5 GB each, billed for 12 months from the day it is added. Plus and Partner each include one mailbox.
• Extra design concept: $150.
• End-of-year Business Process Review (2-hour workshop plus written report): $400. Credited against Partner if you sign within 30 days.
• Work outside the agreed scope: $90 an hour, or $76.50 an hour where your plan's member rate applies. We discuss and quote the work before starting.
• Contact form messages beyond 200 a month: the email service's plan price, passed on at cost with notice.
• Paid plugins or licences: agreed one-off build licences are included. Recurring licences are passed on at cost each year, with notice and approval before purchase.

• Website builds: 50% to start and 50% on launch, or at the agreed handover for build-only projects. Spreading the build payments over a few months can be discussed.
• Invoices are PDFs with bank transfer or PayID details, due within 14 days. A Stripe payment link is available on request.
• Hosting & care renews automatically each year, with a reminder email at least 30 days before renewal. Your renewal price is confirmed in your order form.
• To cancel, contact us before your renewal date. You keep your website, files, and domain. Assistance moving to another provider is quoted separately.
• Yearly plans are not normally refunded partway through the term, except where required by law.
• If something in the agreed website build is not working as it should, we will discuss and address it. This is separate from paid hosting support, deployment work, and requests for new features or changes.
• Platform subscriptions, additional mailboxes, new features, and other extras are included only where stated in your quote or plan. We agree on any additional costs before starting.